Juice news & info

In the last year all sorts of A.I. "Experts" and companies have come out of the woodwork, so much noise that it is hard to know what to focus on. I just came back from ECS in Scottsdale (great show) where AI was all over the agenda. However, I saw no clear plan for dealers, no when I get back to the office these are the steps. The industry needs a plan around AGI, which I believe is the biggest opportunity this industry has ever had.
Start by reading this very recent blog from Sam Altman at OpenAI, it is lengthy but a must read (excerpt above). ChatGPT did not exist 2 years ago, most of us use it daily now.

The simplest way to think of AI is automation. This is what CEO Juice has always done, our tag is "A.I. for your dealership". Artificial General Intelligence (AGI), sometimes called artificial super intelligence (ASI) is the next phase in the evolution of AI.

CEO Juice announces the winners of the NPS awards for 2024!

CEO Juice has always been virtual and never had a phone system. We go straight from emails or Chat to online meetings when needed. We try really hard to have great documentation to avoid tickets.

As a dealer principal, do you follow artificial general intelligence (AGI)? Does your dealership have a plan? CEO Juice is planning, I think you should at least be aware. I worried that clients would think I had lost it if I published this blog too soon but today I read about Oprah's new ABC show "AI and the Future of Us" and decided it was time.

I started following AGI when I read Ray Kurzweil's, Age of spiritual machine in 1999 and then The Singularity is near in 2005. While Kurzweil was the 1st to have the vision, Elon Musk was the 1st to have the vision AND enact a plan.

CEO Juice is hiring again! We are looking to expand our Level 1 helpdesk team! Always remote, must have eAutomate experience, $60k+.

Most of our clients have data stored in multiple databases. eAutomate is generally the master but typically we see a CRM like SalesForce/SalesChain, a DCA like Printanista/MPS Monitor/EKM, marketing software like HubSpot, a PSA like ConnectWise/AutoTask, etc. Then there are lots of places to view the data from these DBs, we have been focused on Microsoft Power BI since we built our 1st Covid dashboard in early 2020.

I am a big fan of Marcus Sheridan's book, They Ask, You Answer, any owner looking to expand marketing should read it.

For our clients getting into marketing I have been saying for years to stop sales reps attaching PDFs in emails to prospects and instead include links to the information. This has several advantages, the sales rep can see who clicks the link and this will help with your CRM adoption. It forces you to document information correctly and you know the rep is passing accurate information. 

Happy Holidays from your CEO Juice Team!  

As the New Year begins, we would like to share a summary of what we rolled out this last year in case you missed anything along the way. 

CEO Juice announces the winners of the NPS awards for 2023!

Net Promoter Score (NPS) is the global standard for measuring customer satisfaction levels. It goes from negative 100 to positive 100. A positive 100 is the highest score possible. Like Gross Profit or Revenue, it has to be quantified by time. Many of our clients can achieve a perfect score for a month but let's look at what's involved in getting a perfect score for a year or longer.

The "How likely are you to recommend our company to a friend or colleague" question is a scale of zero to ten. Some people believe you can always do better and never score anyone a 10, raving fans (Promoters) are therefore people who score you a 9 or 10. People who don't like you and if asked would say negative things about your company (Detractors) are anyone who scores you a 6 or lower. A perfect score means every single response has to be a 9 or 10, no 8s or lower.

The NPS system does not take into account the number of responses, if a dealer gets 5 responses in a month then statistically the chances of a perfect score are better than a dealer who gets 1,000 responses in a month. CEO Juice does not calculate NPS if there are less than 5 responses in a month.

Achieving a Perfect Score in customer satisfaction for an entire year is close to impossible.

In 2020 no client had a perfect score with the minimum of 60 responses, in 2019 we had just 1 client who had a perfect score for the year. In 2021 we had 4 clients, 2 in 2022.

In 2022 through the end of October we have 3 clients who still have a perfect score.
We also had one client who achieved a perfect score for 2 years in a row. You can see the scores here, stay tuned to see how the end of year scores look.

We will again publish awards for Net Promoter Score. We publish 3 awards, one for “World Class Service” which Satmetrix defines as a NPS score of 70 or higher, the Top Ten % of Juice clients and “A Perfect Score” if any dealers achieve it.