Juice news & info

In the copier industry, the idea of doing a quarterly review with your larger clients has been around at least since I started selling at Xerox in 1983. Getting the information together back then was a chore, but it's been getting better.

CEO Juice was formed by partners Gary Lavin and Mike Kirkpatrick in 2009. 

Gary started selling copiers for Xerox in 1983, in 1993 he started his 1st dealership, Color Systems in San Diego, in 1995 he implemented eAutomate version 1 (it was called Cash Ops then).

Mike was a consultant working on installs for a product called FasTrack. He went to work as CIO for Standard Office Systems of Atlanta and in 1997 SOS signed up for eAutomate, but it needed work. Mike spent 2 years working with the lead eAuto developer, Chris Kenworthy, to add all the FasTrack features to eAutomate. To incorporate not only the core features from Fastrak (which had been acquired by Digital Gateway by this time) but also all the customization he had done with his Fastrak clients.

The 2023 EUG is almost here, Monday September 11th to Thursday the 14th, although most of us will get in on the Sunday evening. It's looking to be the biggest and best EUG ever with 322 people registered as of August 22nd.  The

Agenda is jam packed but here are a few highlights;

The Equipment Order process is a complicated one. Are you still passing red folders around your office or have you automated the process yet?

We use the term Deal as there may be many orders associated with one deal. We want you to have one order per host equipment as that is the only way we can accurately report the status of a deal.

CEO Juice provides tools to help you spot fraud at your company!

CEO Juice is hiring! We are looking to expand our Level 1 helpdesk team, this team processes client's requests and questions and along with that requires eAutomate user experience.

Do you know how to set up service contracts, or process them via the billing queue? Enter a service call or an order? What about the ILC, are you familiar with inventory and purchasing? Perhaps the AR or AP consoles? If you are familiar with the eAutomate system, and like the idea of working 100% remote from home, then we want to hear from you.

In addition to eAutomate experience, you should have excellent organization and follow up skills, attention to detail, and of course always bring a positive can-do attitude, are all key to the role.

We give you the option to tell us what tools you use for things like Meter Collection, HelpDesk Software, eCommerce, etc. You can also see what % of our client base is using each tool. We are now rolling out a Power BI DashBoard to better see what everyone uses, however, you need to update it and in some categories less than 10% of our clients have. Please help!

CEO Juice is hiring again, looking to add to our Level 1 team. eAuto & industry experience a must, attention to detail, follow up, positive attitude, SQL skills a plus, always remote / work from home.

CEO Juice announces the winners of the NPS awards for 2022!

Merry Christmas and Happy Holidays from your CEO Juice team!  We will be closed early both Fridays and closed both Mondays but as usual keeping an eye out for anything urgent.

As 2022 comes to a close and we look to 2023, we would like to share a summary of what we rolled out this year in case you missed anything along the way.