Juice news & info

AI Agents are everywhere! If you followed OpenClaw news this week you can get a feel for what is possible. JuiceAIis a CoPilot agent (using large language models under the hood) trained on data we specified, it is designed to be able to answer the vast majority of our support tickets. This means that instead of relying on a general-purpose AI trained on broad public knowledge, we have pointed our agent to a specific dataset that we outlined and control. See ⁠here for where this started in 2024.
We think all support, including what our clients provide, will go in this direction!

It was just August of last year when I wrote my blog on Artificial General Intelligence.
At that time it seemed crazy, at least my family and team thought so. Back then Grok was not even a thing, now we have Grok 4 at the top of the AI charts and yesterday Musk says Grok 5 has more than 10% chance of achieving AGI. He defines AGI as...


What is the difference between AI and AGI and what does that mean for our industry?

In the evolving world of digital transactions, the GENIUS Act is a recent initiative aimed at streamlining how online payments are processed and protected.

Officially titled the Generating Enhanced National Infrastructure for User Security (GENIUS) Act, this legislation encourages innovation in payment technologies while enhancing and regulating cybersecurity standards and consumer data protections.

By setting clearer regulatory frameworks, the GENIUS Act has the potential to reshape how businesses and consumers interact in the digital economy.

In the last year all sorts of A.I. "Experts" and companies have come out of the woodwork, so much noise that it is hard to know what to focus on. I just came back from ECS in Scottsdale (great show) where AI was all over the agenda. However, I saw no clear plan for dealers, no when I get back to the office these are the steps. The industry needs a plan around AGI, which I believe is the biggest opportunity this industry has ever had.
Start by reading this very recent blog from Sam Altman at OpenAI, it is lengthy but a must read (excerpt above). ChatGPT did not exist 2 years ago, most of us use it daily now.

The simplest way to think of AI is automation. This is what CEO Juice has always done, our tag is "A.I. for your dealership". Artificial General Intelligence (AGI), sometimes called artificial super intelligence (ASI) is the next phase in the evolution of AI.

CEO Juice announces the winners of the NPS awards for 2024!

CEO Juice has always been virtual and never had a phone system. We go straight from emails or Chat to online meetings when needed. We try really hard to have great documentation to avoid tickets.

As a dealer principal, do you follow artificial general intelligence (AGI)? Does your dealership have a plan? CEO Juice is planning, I think you should at least be aware. I worried that clients would think I had lost it if I published this blog too soon but today I read about Oprah's new ABC show "AI and the Future of Us" and decided it was time.

I started following AGI when I read Ray Kurzweil's, Age of spiritual machine in 1999 and then The Singularity is near in 2005. While Kurzweil was the 1st to have the vision, Elon Musk was the 1st to have the vision AND enact a plan.

CEO Juice is hiring again! We are looking to expand our Level 1 helpdesk team! Always remote, must have eAutomate experience, $60k+.

Most of our clients have data stored in multiple databases. eAutomate is generally the master but typically we see a CRM like SalesForce/SalesChain, a DCA like Printanista/MPS Monitor/EKM, marketing software like HubSpot, a PSA like ConnectWise/AutoTask, etc. Then there are lots of places to view the data from these DBs, we have been focused on Microsoft Power BI since we built our 1st Covid dashboard in early 2020.

I am a big fan of Marcus Sheridan's book, They Ask, You Answer, any owner looking to expand marketing should read it.

For our clients getting into marketing I have been saying for years to stop sales reps attaching PDFs in emails to prospects and instead include links to the information. This has several advantages, the sales rep can see who clicks the link and this will help with your CRM adoption. It forces you to document information correctly and you know the rep is passing accurate information.