In 1983 I started selling copiers for Xerox in Europe as the Xerox 10 Series came out. Before opening my first dealership in San Diego (Color Systems) in 1994, I had sold the first color copier, the first digital color copier, typewriters, fax machines and even facility management. At that dealership I watched as copiers became printers and by my second dealership (Imaging Technologies) we were servicing any existing printers on a per click basis. As our industry evolves and grows our sales force can adapt and sell just about anything. Change is the only constant! I’m confident the next transition will be to Managed IT and our Mission is to ensure our dealers come out on top.
With Covid-19 looking like it will be around for a while it is making the CEO Juice Mission Statement more urgent than ever.
When a customer asks for toner do you always ship what they ask for. How do you keep it a positive experience for the customer while ensuring their contract is still profitable.
In these uncertain times as we all hold our breath to see what happens with the Coronavirus it can be tough to stay focused. With most offices closed and everyone working from home people can get distracted and just listen to all the bad news daily. With no knowledge on when we can get back to normal the Juice team wonders if now might be a good time for some housekeeping, keeping employees productive while working from home.
Our process can generate a lot of emails, some can slip through the cracks, some can be overload and some can be really important. An email inbox is not the best place to sort these so we are offering you the option of Tasks.
CEO Juice tracks customer satisfaction levels for the majority of large dealers in North America using Satmetrix's Net Promoter Score. Last year we sent 2,345,164 survey requests and received 227,237 responses. We survey after every service call as part of the process to close the call, typically people respond when things went really well or really badly.
We added an About section to your profile when you log in to our www.ceojuice.com site (admins only), where you can tell us what software you use for CRM, Ticketing, Marketing etc.
Our ID890 process will sync meters and service calls for equipment not serviced by you, we have been asked to expand that to allow dealers to search for partners to service their ShipOuts. We added a new section under Profile called About, where you can let us know what manufacturers you service, what states you cover and whether or not you would want to share your Net Promoter Score with potential ITT partners. Note you must be logged in to see NPS scores and you can only see others as long as you are sharing yours.