Juice news & info

Gary Lavin

Recent Posts

To ship or not to ship

Posted by Gary Lavin on Mar 27, 2020 8:21:46 AM

When a customer asks for toner do you always ship what they ask for. How do you keep it a positive experience for the customer while ensuring their contract is still profitable.

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Staying safe AND Productive

Posted by Gary Lavin on Mar 19, 2020 9:02:33 PM

In these uncertain times as we all hold our breath to see what happens with the Coronavirus it can be tough to stay focused. With most offices closed and everyone working from home people can get distracted and just listen to all the bad news daily. With no knowledge on when we can get back to normal the Juice team wonders if now might be a good time for some housekeeping, keeping employees productive while working from home.Review

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Juice day at EUG 2020

Posted by Gary Lavin on Feb 26, 2020 9:06:50 AM

The eAutomate User Group meeting is Monday April 20th (details) and the Juice day is Thursday the 23rd. We start at 10AM to give the steering committees a chance to join.

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Topics: EUG

Are we sending too many emails?

Posted by Gary Lavin on Feb 11, 2020 3:42:13 PM

Our process can generate a lot of emails, some can slip through the cracks, some can be overload and some can be really important. An email inbox is not the best place to sort these so we are offering you the option of Tasks.

 

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2019 NPS Awards are out!

Posted by Gary Lavin on Jan 4, 2020 3:31:39 PM

CEO Juice announce the winners of the NPS awards for 2019!

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Topics: NPS, ID109

Customer Satisfaction Awards

Posted by Gary Lavin on Nov 10, 2019 11:41:49 AM

CEO Juice tracks customer satisfaction levels for the majority of large dealers in North America using Satmetrix's Net Promoter Score. Last year we sent 2,345,164 survey requests and received 227,237 responses. We survey after every service call as part of the process to close the call, typically people respond when things went really well or really badly.

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Topics: NPS

Comparing Net Promoter scores & Software

Posted by Gary Lavin on Sep 16, 2019 3:02:47 PM

We added an About section to your profile when you log in to our www.ceojuice.com site (admins only), where you can tell us what software you use for CRM, Ticketing, Marketing etc.

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Topics: NPS

Deciding who to use for out of territory service

Posted by Gary Lavin on Jul 3, 2019 8:58:33 AM

Our ID890 process will sync meters and service calls for equipment not serviced by you, we have been asked to expand that to allow dealers to search for partners to service their ShipOuts. We added a new section under Profile called About, where you can let us know what manufacturers you service, what states you cover and whether or not you would want to share your Net Promoter Score with potential ITT partners. Note you must be logged in to see NPS scores and you can only see others as long as you are sharing yours.

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Topics: NPS

Equipment Orders workflow

Posted by Gary Lavin on Jul 1, 2019 8:40:42 PM

We are building out a new process to help our clients manage equipment orders. From letting sales see where their order is at to auto generating the related service calls and auto changing the equipment order status. Your feedback is needed!

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Related Items and configuration rules

Posted by Gary Lavin on May 25, 2019 10:47:45 AM

We are currently finishing up ID922 - Related Items and need your feedback on configuration rules.

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