--- title: CEO Juice | NPS description: NPS | --- [![Ceo Juice A.I. For Your Dealership](https://hub.ceojuice.com/hs-fs/hubfs/CEOJuice_February2019%20Theme/Images/Logo-1.png?width=210&height=58&name=Logo-1.png "Ceo Juice A.I. For Your Dealership")](https://www.ceojuice.com/) - [Artificial Inteligence](https://www.ceojuice.com/AI) - [What Our Clients Say](https://www.ceojuice.com/Clients) - [Problems We Solve](https://www.ceojuice.com/Processes) - [About CEO Juice](https://www.ceojuice.com/Home/About) - [Blogs](https://hub.ceojuice.com/blog) - [Support](https://www.ceojuice.com/Support) - [Resources](https://support.ceojuice.com/) - [Feedback](https://www.ceojuice.com/Feedback) -  | -  | - [Log In](https://www.ceojuice.com/Identity/Account/Login) [![Ceo Juice A.I. For Your Dealership](https://hub.ceojuice.com/hs-fs/hubfs/CEOJuice_February2019%20Theme/Images/Logo-1.png?width=210&height=58&name=Logo-1.png "Ceo Juice A.I. For Your Dealership")](https://www.ceojuice.com/) - [Artificial Inteligence](https://www.ceojuice.com/AI) - [What Our Clients Say](https://www.ceojuice.com/Clients) - [Problems We Solve](https://www.ceojuice.com/Processes) - [About CEO Juice](https://www.ceojuice.com/Home/About) - [Blogs](https://hub.ceojuice.com/blog) - [Support](https://www.ceojuice.com/Support) - [Resources](https://support.ceojuice.com/) - [Feedback](https://www.ceojuice.com/Feedback) -  | -  | - [Log In](https://www.ceojuice.com/Identity/Account/Login) # Juice news & info ## [Countdown to the 2026 NPS Awards](https://hub.ceojuice.com/blog/countdown-to-the-2026-nps-awards) Posted by [Sarah Fenn](https://hub.ceojuice.com/blog/author/sarah-fenn) on Oct 12, 2026, 6:56:19 AM - [Tweet](https://twitter.com/share) [![](https://hub.ceojuice.com/hubfs/image-png-Oct-12-2026-08-57-45-6025-AM.png)](https://hub.ceojuice.com/blog/countdown-to-the-2026-nps-awards) ## It's nearly time for the Juice NPS Awards The Juice NPS Awards 🏆 are announced every January, celebrating the clients whose customers rate them the highest. With the end of 2026 in sight, we've taken an early look at this year's results to see who's in the running. If you're new to NPS (Net Promoter Score), it all comes down to one question for your customers: "On a scale of 0 to 10, how likely are you to recommend our company to a friend or colleague?" Responses are then categorized into three groups:  - **Promoters** (9-10) - **Passives** (7-8) - **Detractors** (0-6) Your score is the percentage of Promoters minus the percentage of Detractors, so it can land anywhere from -100 to 100. Promoters stay longer, spend more and recommend you to others ❤️, which is why a strong NPS is such a good sign of loyalty and growth.   [Read More](https://hub.ceojuice.com/blog/countdown-to-the-2026-nps-awards) 0 Comments [Click here to read/write comments](https://hub.ceojuice.com/blog/countdown-to-the-2026-nps-awards#comments-listing) Topics: [NPS](https://hub.ceojuice.com/blog/topic/nps) ## [2025 NPS Awards Are Out!](https://hub.ceojuice.com/blog/2025-nps-awards-are-out) Posted by [Sarah Fenn](https://hub.ceojuice.com/blog/author/sarah-fenn) on Jan 5, 2026, 11:38:12 AM - [Tweet](https://twitter.com/share) [![](https://hub.ceojuice.com/hubfs/Certified.png)](https://hub.ceojuice.com/blog/2025-nps-awards-are-out) ## CEO Juice announces the winners of the NPS awards for 2025! Back in November, we posted to [our blog](https://hub.ceojuice.com/blog/nps-awards) about what NPS is, how our clients track their **Net Promoter Score**, and what you can learn about your business from the results. With **ID230** & **ID102** you can also share your scores with others. ...So how did everyone do? 🥳     There are 3 Awards 🥇 we give out each year to showcase client excellence. 257 clients were eligible\* for awards this year, with 253 gaining at least 1 award, and 3 clients gaining all 3 awards! 🏆See the list of winners\*\* for each award here: [Read More](https://hub.ceojuice.com/blog/2025-nps-awards-are-out) 0 Comments [Click here to read/write comments](https://hub.ceojuice.com/blog/2025-nps-awards-are-out#comments-listing) Topics: [NPS](https://hub.ceojuice.com/blog/topic/nps), [ID109](https://hub.ceojuice.com/blog/topic/id109) ## [The Power of NPS: Measuring Loyalty & Inspiring Change](https://hub.ceojuice.com/blog/nps-awards) Posted by [Sarah Fenn](https://hub.ceojuice.com/blog/author/sarah-fenn) on Nov 12, 2025, 6:57:04 AM - [Tweet](https://twitter.com/share) [![](https://hub.ceojuice.com/hubfs/NPS%20Awards.png)](https://hub.ceojuice.com/blog/nps-awards) #### Do you know what your company's NPS is? In an ever changing industry, and a world where reputation travels faster than ever, understanding how your customers feel about you isn’t just nice to have - it’s essential! One of the simplest and most powerful ways to measure that is through your Net Promoter Score (NPS). NPS, or Net Promoter Score, works by asking customers a single question: "On a scale of 0 to 10, how likely are you to recommend our company to a friend or colleague?" Responses are then categorized into three groups:  - **Promoters** (9-10) - **Passives** (7-8) - **Detractors** (0-6) The total score is calculated by subtracting the percentage of Detractors from the percentage of Promoters, resulting in a number between -100 and 100. A strong NPS doesn’t just show satisfaction, it predicts loyalty and growth. Promoters stay longer, spend more, and tell others about you❤️. That’s why, at Juice, we’ve made it easy for our clients to track 📈and celebrate 🥇 their NPS results.  Our clients can use our many surveys to get feedback and to activate NPS tracking with Juice, and use [**ID230**](https://support.ceojuice.com/hc/en-us/articles/360034711111-ID230-Push-NPS-Scores-to-Site-Overview-Sample) to share your scores on your own website. We encourage clients to share their results because great service deserves recognition! If you have a minimum of 60 survey responses, you are also eligible to be considered for a Juice **NPS Award**🏆which we announce in January every year. [Make sure you're subscribed to ID102](https://support.ceojuice.com/hc/en-us/articles/360052105072-ID102-NPS-Awards-Overview-Sample) to share your awards status on the Juice site, your site or your signature block. [Check out the results of the 2024 NPS Awards on our January 2025 blog](https://hub.ceojuice.com/blog/2024npsawards). [Read More](https://hub.ceojuice.com/blog/nps-awards) 2 Comments [Click here to read/write comments](https://hub.ceojuice.com/blog/nps-awards#comments-listing) Topics: [NPS](https://hub.ceojuice.com/blog/topic/nps) ## [2024 NPS Awards Are Out!](https://hub.ceojuice.com/blog/2024npsawards) Posted by [Gary Lavin](https://hub.ceojuice.com/blog/author/gary-lavin) on Jan 5, 2025, 8:37:00 AM - [Tweet](https://twitter.com/share) [![](https://hub.ceojuice.com/hubfs/A%20Perfect%20Score%20Service%202023.png)](https://hub.ceojuice.com/blog/2024npsawards) CEO Juice announces the winners of the NPS awards for 2024! [Read More](https://hub.ceojuice.com/blog/2024npsawards) 0 Comments [Click here to read/write comments](https://hub.ceojuice.com/blog/2024npsawards#comments-listing) Topics: [NPS](https://hub.ceojuice.com/blog/topic/nps), [ID109](https://hub.ceojuice.com/blog/topic/id109) ## [2023 NPS Awards Are Out!](https://hub.ceojuice.com/blog/2023_nps_awards) Posted by [Astrid Sloan](https://hub.ceojuice.com/blog/author/astrid-sloan) on Jan 4, 2024, 4:24:52 PM - [Tweet](https://twitter.com/share) [![](https://hub.ceojuice.com/hubfs/A%20Perfect%20Score%20Service%202023.png)](https://hub.ceojuice.com/blog/2023_nps_awards) CEO Juice announces the winners of the NPS awards for 2023! [Read More](https://hub.ceojuice.com/blog/2023_nps_awards) 0 Comments [Click here to read/write comments](https://hub.ceojuice.com/blog/2023_nps_awards#comments-listing) Topics: [NPS](https://hub.ceojuice.com/blog/topic/nps), [ID109](https://hub.ceojuice.com/blog/topic/id109) ## [A perfect score in customer satisfaction (2023)](https://hub.ceojuice.com/blog/perfectscore-2023) Posted by [Gary Lavin](https://hub.ceojuice.com/blog/author/gary-lavin) on Nov 27, 2023, 1:29:27 PM - [Tweet](https://twitter.com/share) [![](https://hub.ceojuice.com/hubfs/NPS-survey.png)](https://hub.ceojuice.com/blog/perfectscore-2023) Net Promoter Score (NPS) is the global standard for measuring customer satisfaction levels. It goes from negative 100 to positive 100. A positive 100 is the highest score possible. Like Gross Profit or Revenue, it has to be quantified by time. Many of our clients can achieve a perfect score for a month but let's look at what's involved in getting a perfect score for a year or longer. The "How likely are you to recommend our company to a friend or colleague" question is a scale of zero to ten. Some people believe you can always do better and never score anyone a 10, raving fans (Promoters) are therefore people who score you a 9 or 10. People who don't like you and if asked would say negative things about your company (Detractors) are anyone who scores you a 6 or lower. A perfect score means every single response has to be a 9 or 10, no 8s or lower. The NPS system does not take into account the number of responses, if a dealer gets 5 responses in a month then statistically the chances of a perfect score are better than a dealer who gets 1,000 responses in a month. CEO Juice does not calculate NPS if there are less than 5 responses in a month. Achieving a Perfect Score in customer satisfaction for an entire year is close to impossible. In 2020 no client had a perfect score with the minimum of 60 responses, in 2019 we had just [1 client](https://www.ceojuice.com/nps/awards/perfectscore) who had a perfect score for the year. In 2021 we had 4 clients, 2 in 2022. In 2022 through the end of October we have 3 clients who still have a perfect score. We also had one client who achieved a perfect score for 2 years in a row. You can see the scores [here](https://www.ceojuice.com/dashboard/home/?action=nps-benchmarks-link), stay tuned to see how the end of year scores look. We will again publish [awards](https://hub.ceojuice.com/blog/2019-nps-awards) for Net Promoter Score. We publish 3 awards, one for “[World Class Service](https://www.ceojuice.com/nps/awards/worldclass)” which Satmetrix defines as a NPS score of 70 or higher, the [Top Ten](https://www.ceojuice.com/nps/awards/top10) % of Juice clients and “A Perfect Score” if any dealers achieve it. [Read More](https://hub.ceojuice.com/blog/perfectscore-2023) 0 Comments [Click here to read/write comments](https://hub.ceojuice.com/blog/perfectscore-2023#comments-listing) Topics: [NPS](https://hub.ceojuice.com/blog/topic/nps) ## [2022 NPS Awards Are Out!](https://hub.ceojuice.com/blog/2022_nps_awards) Posted by [Astrid Sloan](https://hub.ceojuice.com/blog/author/astrid-sloan) on Jan 5, 2023, 4:04:31 PM - [Tweet](https://twitter.com/share) [![](https://hub.ceojuice.com/hubfs/worldclass2021.png)](https://hub.ceojuice.com/blog/2022_nps_awards) CEO Juice announces the winners of the NPS awards for 2022! [Read More](https://hub.ceojuice.com/blog/2022_nps_awards) 0 Comments [Click here to read/write comments](https://hub.ceojuice.com/blog/2022_nps_awards#comments-listing) Topics: [NPS](https://hub.ceojuice.com/blog/topic/nps), [ID109](https://hub.ceojuice.com/blog/topic/id109) ## [2021 NPS Awards Are Out!](https://hub.ceojuice.com/blog/2021_nps_awards) Posted by [Astrid Sloan](https://hub.ceojuice.com/blog/author/astrid-sloan) on Jan 8, 2022, 9:03:50 AM - [Tweet](https://twitter.com/share) [![](https://hub.ceojuice.com/hubfs/worldclass2021.png)](https://hub.ceojuice.com/blog/2021_nps_awards) CEO Juice announces the winners of the NPS awards for 2021! [Read More](https://hub.ceojuice.com/blog/2021_nps_awards) 0 Comments [Click here to read/write comments](https://hub.ceojuice.com/blog/2021_nps_awards#comments-listing) Topics: [NPS](https://hub.ceojuice.com/blog/topic/nps), [ID109](https://hub.ceojuice.com/blog/topic/id109) ## [Who are your Engaged Customers & Prospects](https://hub.ceojuice.com/blog/engaged) Posted by [Gary Lavin](https://hub.ceojuice.com/blog/author/gary-lavin) on Jul 9, 2021, 4:54:25 PM - [Tweet](https://twitter.com/share) [![](https://hub.ceojuice.com/hubfs/NPS-3.png)](https://hub.ceojuice.com/blog/engaged) I had a conversation today with a client debating who at your customer location should be surveyed for feedback. [Read More](https://hub.ceojuice.com/blog/engaged) 0 Comments [Click here to read/write comments](https://hub.ceojuice.com/blog/engaged#comments-listing) Topics: [NPS](https://hub.ceojuice.com/blog/topic/nps) ## [2020 NPS Awards are out!](https://hub.ceojuice.com/blog/2020_awards) Posted by [Gary Lavin](https://hub.ceojuice.com/blog/author/gary-lavin) on Jan 5, 2021, 9:14:20 AM - [Tweet](https://twitter.com/share) [![](https://hub.ceojuice.com/hubfs/2020%20Awards.png)](https://hub.ceojuice.com/blog/2020_awards) CEO Juice announces the winners of the NPS awards for 2020!             Satmetrix, the company behind [Net Promoter Score](https://support.ceojuice.com/hc/en-us/articles/205122580), defines World Class Service as a NPS score of 70 or greater. [Read More](https://hub.ceojuice.com/blog/2020_awards) 2 Comments [Click here to read/write comments](https://hub.ceojuice.com/blog/2020_awards#comments-listing) Topics: [NPS](https://hub.ceojuice.com/blog/topic/nps), [ID109](https://hub.ceojuice.com/blog/topic/id109) [All posts](https://hub.ceojuice.com/blog/all) [Next](https://hub.ceojuice.com/blog/topic/nps/page/2) ### [All Posts](https://hub.ceojuice.com/blog/all) Filter Posts by Topic Select a topic AI AI Agents ATR ChatGPT Copilot Data Prep EUG Fraud Freight ID109 ID771 inbound marketing ITN NPS PowerBI SQL UPS ### Subscribe Here! ### Recent Posts ### Posts by Tag - [NPS (20)](https://hub.ceojuice.com/blog/topic/nps) - [AI Agents (13)](https://hub.ceojuice.com/blog/topic/ai-agents) - [ID109 (8)](https://hub.ceojuice.com/blog/topic/id109) - [ITN (4)](https://hub.ceojuice.com/blog/topic/itn) - [EUG (3)](https://hub.ceojuice.com/blog/topic/eug) - [AI (2)](https://hub.ceojuice.com/blog/topic/ai) - [ChatGPT (2)](https://hub.ceojuice.com/blog/topic/chatgpt) - [Data Prep (2)](https://hub.ceojuice.com/blog/topic/data-prep) - [inbound marketing (2)](https://hub.ceojuice.com/blog/topic/inbound-marketing) - [ATR (1)](https://hub.ceojuice.com/blog/topic/atr) - [Copilot (1)](https://hub.ceojuice.com/blog/topic/copilot) - [Fraud (1)](https://hub.ceojuice.com/blog/topic/fraud) - [Freight (1)](https://hub.ceojuice.com/blog/topic/freight) - [ID771 (1)](https://hub.ceojuice.com/blog/topic/id771) - [PowerBI (1)](https://hub.ceojuice.com/blog/topic/powerbi) - [SQL (1)](https://hub.ceojuice.com/blog/topic/sql) - [UPS (1)](https://hub.ceojuice.com/blog/topic/ups) See all CEOJUICE ™ A.I. FOR YOUR DEALERSHIP  |  3725 WELLBORN STREET SAN DIEGO, CALIFORNIA 92103  |  © 2018 ALL RIGHTS RESERVED. [Home](https://www.ceojuice.com/) |  [Artificial Inteligence](https://www.ceojuice.com/AI) |  [What Our Clients Say](https://www.ceojuice.com/Clients) |  [A.I. Processes](https://www.ceojuice.com/Processes) |  [Blogs](https://hub.ceojuice.com/blog) |  [Support](https://www.ceojuice.com/Support) |  [Resources](https://support.ceojuice.com) |  [About CEO Juice](https://www.ceojuice.com/Home/About) |  [Contact Us](https://hub.ceojuice.com/contact) [![LinkedIn](https://hub.ceojuice.com/hubfs/CEOJuice_February2019%20Theme/Images/linkedin.png)](https://www.linkedin.com/company/ceo-juice) [![Twitter](https://hub.ceojuice.com/hubfs/CEOJuice_February2019%20Theme/Images/Twitter.png)](https://twitter.com/ceojuice)