CEO Juice announce the winners of the NPS awards for 2019!
Satmetrix, the company behind Net Promoter Score, defines World Class Service as a NPS score of 70 or greater.
In addition Juice is highlighting the top 10% of our clients using this system and the rare occurrence of a "Perfect Score".
Juice has been calculating Net Promoter Scores for our clients since July 2010. In 2019 we sent 2,465,302 requests for a survey response and had 230,823 responses (details). We strongly believe that a focus on improving customer satisfaction will have a dramatic impact on the success of our clients and help our industry in the transition away from paper.
The average US company has a Net Promoter Score of 10. Given the NPS range of -100 to +100, a “Positive” score or NPS above 0 is considered “Good”, +50 is “Excellent,” and above 70 is considered “World Class.” (Satmetrix)
Click here to see the list of all winners for 2019. Note that not all companies wanted to share their name, also note there was a requirement of a minimum of 60 survey responses for the year. Contact Juice or subscribe to ID102 if you want to start sharing, the data here will auto update.
Our most popular survey process is after a service call, click here for a 12 minute overview (ID109).
We offer clients the option to show "certified" NPS numbers on their website, more here. We also have the option to add a signature block logo with a link to award details.
Based on our clients initial request for awards we are looking to also display these awards for the previous years but would like your feedback.
Please provide feedback below or on our LinkedIn Group.