Juice news & info

Customer Satisfaction Awards

Posted by Gary Lavin on Nov 10, 2019 11:41:49 AM

CEO Juice tracks customer satisfaction levels for the majority of large dealers in North America using Satmetrix's Net Promoter Score. Last year we sent 2,345,164 survey requests and received 227,237 responses. We survey after every service call as part of the process to close the call, typically people respond when things went really well or really badly.

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Topics: NPS

Comparing Net Promoter scores & Software

Posted by Gary Lavin on Sep 16, 2019 3:02:47 PM

We added an About section to your profile when you log in to our www.ceojuice.com site (admins only), where you can tell us what software you use for CRM, Ticketing, Marketing etc.

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Topics: NPS

Deciding who to use for out of territory service

Posted by Gary Lavin on Jul 3, 2019 8:58:33 AM

Our ID890 process will sync meters and service calls for equipment not serviced by you, we have been asked to expand that to allow dealers to search for partners to service their ShipOuts. We added a new section under Profile called About, where you can let us know what manufacturers you service, what states you cover and whether or not you would want to share your Net Promoter Score with potential ITT partners. Note you must be logged in to see NPS scores and you can only see others as long as you are sharing yours.

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Topics: NPS

Equipment Orders workflow

Posted by Gary Lavin on Jul 1, 2019 8:40:42 PM

We are building out a new process to help our clients manage equipment orders. From letting sales see where their order is at to auto generating the related service calls and auto changing the equipment order status. Your feedback is needed!

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Related Items and configuration rules

Posted by Gary Lavin on May 25, 2019 10:47:45 AM

We are currently finishing up ID922 - Related Items and need your feedback on configuration rules.

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Changes to Juice pricing

Posted by Gary Lavin on May 21, 2019 10:57:47 AM

One of the new processes we are looking to implement is around tracking & fixing incorrect customer addresses that result in a charge from UPS (or Fedex) for address correction of $13.40 per shipment. Aside from our cost to build and implement this we would have to pay a 3rd party for the validation data. This looks to be about $600 per client per year or $24k for our roughly 400 clients. Based on our feedback so far, clients are seeing UPS correction charges over $600 per month.

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Shipping incorrect address charges

Posted by Mike Kirkpatrick on Feb 11, 2019 12:26:20 PM
Are you paying UPS or your freight provider extra charges because you don't have correct address information in eAutomate?
Check your UPS bill and look for "Adjustment & Other Charges". Perhaps even enter this line item separately with a different GL account so you can see what it's costing you. These charges are where UPS can't match the address you have in eAutomate and has to manually correct them. We have heard of scenarios where one township redid a bunch of zip codes, all of a sudden your addresses are wrong!

There are address validation firms who provide fully USPS accurate addresses. CEO Juice is looking in to one that can provide us API access where we can push daily updates to your eAutomate. We are checking to see who is interested, have you checked your bill lately? Post below please.
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Topics: UPS, Freight

eAutomate User Group (EUG) 2019 meeting

Posted by Gary Lavin on Feb 11, 2019 11:49:11 AM

The early bird registration for the 2019 EUG is open. We are big fans of the EUG and highly recommend you attend. There will be 18 of the Juice team at this year's meet. Last year was the largest EUG meet ever with over 300 attendees. Please log into the EUG website, http://eug.digitalgateway.com/. After you sign in, the lower right corner will show the Calendar section and you can click on the EUG Annual meeting.

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ID587 - Contracts lost & won -  What competitor are you losing to?

Posted by Gary Lavin on Jan 31, 2019 7:59:18 AM

ID587 is our report to show contracts lost and won (https://support.ceojuice.com/hc/en-us/articles/207036396-ID587-Customers-on-Metered-Contracts-Lost-Won-SSRS-Overview-Sample)

 

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Net Promoter Score brochure (ID470) - New Look

Posted by Gary Lavin on Dec 7, 2018 7:56:59 AM

Our process to survey your customers is one of the most popular things we do and tracking customer satisfaction levels from those surveys has a dramatic impact. This process is fully automated and managed by CEO Juice systems and it is almost impossible for our clients to "game" the system. Click here for our standard response when a client asks us to change a survey response.

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