Juice news & info

There are a lot of new AI experts out there right now, offering advice without a clear path forward. At CEO Juice, we're hoping to make things a little simpler. Here's how we've evolved and where we're headed.

This blog post is for office technology dealers who are already thinking about what comes after hardware. If you're curious about selling AI but not sure where it fits in your business, start with Gary's introduction to AI agent resale. It explains the opportunity in plain terms and why now is the right time to act.

If you've already read that and you're ready to get into the detail of how to actually build and deploy AI agents at scale using Microsoft's platforms, this post is your next step. If it still feels like a world away, bookmark this and come back when you're ready. The detail below covers the three main Microsoft paths and how to use them to scale your business.

I hear it constantly now. "We want to deploy an AI agent." Great. What data does it have access to?

The answer I usually get back sounds something like this. "Most of it is in e-automate, some policies are in a folder somewhere, our service knowledge is basically with our senior tech who has been here for fifteen years, and the rest is in people's heads."

If you are a dealer owner or sales VP, it is coming up on the end of the month. You are probably wondering where your numbers are at. Perhaps you don't use eAutomate much so you would ping your CFO. Have you thought about just asking your data? Just go to app.powerbi.com, click Copilot and type or dictate your question.

 Imagine going into your largest customer and showing the CEO an AI Agent that they could ask questions of. Show me my most profitable customers, show me my least profitable customer. Show me the products I make the most money on, show me where I'm losing money etc.

I started my 1st dealership in 1993, Color Systems, it still holds the record as the fastest growing company in San Diego, it was out of control growth. When I started my 2nd dealership, Imaging Technologies, I put all the software controls in place, showed them at an eAutomate User Group (EUG) meet, and everyone said, "That's really cool."

AI Agents are everywhere! If you followed OpenClaw news this week you can get a feel for what is possible. JuiceAIis a CoPilot agent (using large language models under the hood) trained on data we specified, it is designed to be able to answer the vast majority of our support tickets. This means that instead of relying on a general-purpose AI trained on broad public knowledge, we have pointed our agent to a specific dataset that we outlined and control. See ⁠here for where this started in 2024.
We think all support, including what our clients provide, will go in this direction!

CEO Juice announces the winners of the NPS awards for 2025!

There are 3 Awards 🥇 we give out each year to showcase client excellence. 257 clients were eligible* for awards this year, with 253 gaining at least 1 award, and 3 clients gaining all 3 awards! 🏆See the list of winners** for each award here:

Do you know what your company's NPS is?

In an ever changing industry, and a world where reputation travels faster than ever, understanding how your customers feel about you isn’t just nice to have - it’s essential! One of the simplest and most powerful ways to measure that is through your Net Promoter Score (NPS).

NPS, or Net Promoter Score, works by asking customers a single question:

"On a scale of 0 to 10, how likely are you to recommend our company to a friend or colleague?"

Responses are then categorized into three groups: 

• Promoters (9-10)
• Passives (7-8)
• Detractors (0-6)

The total score is calculated by subtracting the percentage of Detractors from the percentage of Promoters, resulting in a number between -100 and 100.

A strong NPS doesn’t just show satisfaction, it predicts loyalty and growth. Promoters stay longer, spend more, and tell others about you❤️. That’s why, at Juice, we’ve made it easy for our clients to track 📈and celebrate 🥇 their NPS results. 

Our clients can use our many surveys to get feedback and to activate NPS tracking with Juice, and use ID230 to share your scores on your own website. We encourage clients to share their results because great service deserves recognition! If you have a minimum of 60 survey responses, you are also eligible to be considered for a Juice NPS Award🏆which we announce in January every year. Make sure you're subscribed to ID102 to share your awards status on the Juice site, your site or your signature block.

Check out the results of the 2024 NPS Awards on our January 2025 blog.

It was just August of last year when I wrote my blog on Artificial General Intelligence.
At that time it seemed crazy, at least my family and team thought so. Back then Grok was not even a thing, now we have Grok 4 at the top of the AI charts and yesterday Musk says Grok 5 has more than 10% chance of achieving AGI. He defines AGI as...


What is the difference between AI and AGI and what does that mean for our industry?