Juice news & info

It's nearly time for the Juice NPS Awards

The Juice NPS Awards 🏆 are announced every January, celebrating the clients whose customers rate them the highest. With the end of 2026 in sight, we've taken an early look at this year's results to see who's in the running.

If you're new to NPS (Net Promoter Score), it all comes down to one question for your customers:

"On a scale of 0 to 10, how likely are you to recommend our company to a friend or colleague?"

Responses are then categorized into three groups: 

• Promoters (9-10)
• Passives (7-8)
• Detractors (0-6)

Your score is the percentage of Promoters minus the percentage of Detractors, so it can land anywhere from -100 to 100. Promoters stay longer, spend more and recommend you to others ❤️, which is why a strong NPS is such a good sign of loyalty and growth.

CEO Juice announces the winners of the NPS awards for 2025!

There are 3 Awards 🥇 we give out each year to showcase client excellence. 257 clients were eligible* for awards this year, with 253 gaining at least 1 award, and 3 clients gaining all 3 awards! 🏆See the list of winners** for each award here:

Do you know what your company's NPS is?

In an ever changing industry, and a world where reputation travels faster than ever, understanding how your customers feel about you isn’t just nice to have - it’s essential! One of the simplest and most powerful ways to measure that is through your Net Promoter Score (NPS).

NPS, or Net Promoter Score, works by asking customers a single question:

"On a scale of 0 to 10, how likely are you to recommend our company to a friend or colleague?"

Responses are then categorized into three groups: 

• Promoters (9-10)
• Passives (7-8)
• Detractors (0-6)

The total score is calculated by subtracting the percentage of Detractors from the percentage of Promoters, resulting in a number between -100 and 100.

A strong NPS doesn’t just show satisfaction, it predicts loyalty and growth. Promoters stay longer, spend more, and tell others about you❤️. That’s why, at Juice, we’ve made it easy for our clients to track 📈and celebrate 🥇 their NPS results. 

Our clients can use our many surveys to get feedback and to activate NPS tracking with Juice, and use ID230 to share your scores on your own website. We encourage clients to share their results because great service deserves recognition! If you have a minimum of 60 survey responses, you are also eligible to be considered for a Juice NPS Award🏆which we announce in January every year. Make sure you're subscribed to ID102 to share your awards status on the Juice site, your site or your signature block.

Check out the results of the 2024 NPS Awards on our January 2025 blog.

CEO Juice is a collection of tools... 🛠

Using eAutomate without Juice tools is like buying a house with a great garden, but trying to cut your grass with scissors and relying on the rain to keep your plants watered. Sure, it's possible to get the work done and the garden will still be there at the end of the day, but as soon as you start investing in the right tools, you gain back the time to nurture those neglected flower beds and prune those rose bushes🌹.
It can take time to work out which tools you need to do the job most effectively, but before you know it, you have a next level garden AND the time to put your feet up and enjoy it! 🌱🧘‍♂️

Automation is the key to scaling a business and true automation can't exist without reliable data, and reliable integration of your various data sources. This is the future Juice sees and our tools are how we keep our customers on that automation train as it increases speed. 🚅👩‍🔧👨‍🔧

***

Some dealers use a couple of Juice tools, some use a lot of them, and some are Juice Power Users🏆.

Ask us what your Customer Engagement Index (CEI) is for the last 12 months for an easy way to see how much your company uses Juice tools. Your relative CEI will be a number between zero and one hundred.

AI tools are evolving at an exponential rate and making business processes more efficient. We see some clients implement these tools early while some wait. Copilot embeded in Power BI has just arrived! Are you testing it yet? 🤔
The faster these tools evolve the more risk there is in waiting, and your business could become so far behind that it feels impossible to catch up. 🏃‍♀🏃‍♂️

ChatGPT did not exist until November 2022, and Grok came online in March of 2024. In that short time, Grok has already surpassed ChatGPT in many areas. Meanwhile, Siri from Apple, which came out in 2010, is getting leapfrogged by everyone and is becoming irrelevant. Keeping up with the latest AI tech is quickly becoming important for all.

The Copilot integration with Power BI can help with data analysis, generating queries, and creating narrative visuals. It's also integrated with Microsoft Fabric, allowing users to analyze data across different Fabric workloads.