CEO Juice announces the winners of the NPS awards for 2020!
Satmetrix, the company behind Net Promoter Score, defines World Class Service as a NPS score of 70 or greater.
In addition, Juice is highlighting the top 10% of our clients using this system and the rare occurrence of a "Perfect Score". We have been calculating Net Promoter Scores for our clients since July 2010. In 2019 we sent 2,465,302 surveys, with 230,823 responses (details). That reduced to 1,983,116 sent in 2020 with 192,027 responses, thanks to COVID.
We strongly believe a focus on improving customer satisfaction will have a dramatic impact on the success of our clients and help our industry in the transition away from paper.
The average US company has a Net Promoter Score of 10. Given the NPS range of -100 to +100, a “Positive” score or NPS above 0 is considered “Good”, +50 is “Excellent,” and above 70 is considered “World Class.” (Satmetrix)
Click here to see the list of all winners for 2020. Please note not all companies wanted to share their name and there is a requirement of a minimum of 60 survey responses for the year. Contact Juice or subscribe to ID102 if you want to start sharing, the data will auto update.
A Perfect Score (no winner this year)
Achieving a Perfect Score in customer satisfaction for an entire year is close to impossible.
In 2020 no client had a perfect score with the minimum of 60 responses, in 2019 we had just 1 client who had a perfect score for the year. Imaging asking over 1,000 customers to rate your service and getting every single one to rate you a 9 or 10 out of 10?
We also had one client who achieved a perfect score for 2 years in a row. You can see the scores here.
Our most popular survey process is after a service call, click here for a 12 minute overview (ID109).
We offer clients the option to show "certified" NPS numbers on their website, more here. We also have the option to add a signature block logo with a link to award details:
Based on our clients initial request for awards we are looking to also display these awards for the previous years, but would like your feedback please.
Please provide feedback below or on our LinkedIn Group.