--- title: 2021 NPS Awards Are Out! description: Satmetrix defines World Class Service as a NPS score of 70 or greater. In addition Juice is highlighting the top 10% of our clients using this system and the rare occurrence of a Perfect Score. image: https://hub.ceojuice.com/hubfs/worldclass2021.png --- [![Ceo Juice A.I. For Your Dealership](https://hub.ceojuice.com/hs-fs/hubfs/CEOJuice_February2019%20Theme/Images/Logo-1.png?width=210&height=58&name=Logo-1.png "Ceo Juice A.I. For Your Dealership")](https://www.ceojuice.com/) - [Artificial Inteligence](https://www.ceojuice.com/AI) - [What Our Clients Say](https://www.ceojuice.com/Clients) - [Problems We Solve](https://www.ceojuice.com/Processes) - [About CEO Juice](https://www.ceojuice.com/Home/About) - [Blogs](https://hub.ceojuice.com/blog) - [Support](https://www.ceojuice.com/Support) - [Resources](https://support.ceojuice.com/) - [Feedback](https://www.ceojuice.com/Feedback) - - - [Log In](https://www.ceojuice.com/Identity/Account/Login) [![Ceo Juice A.I. For Your Dealership](https://hub.ceojuice.com/hs-fs/hubfs/CEOJuice_February2019%20Theme/Images/Logo-1.png?width=210&height=58&name=Logo-1.png "Ceo Juice A.I. For Your Dealership")](https://www.ceojuice.com/) - [Artificial Inteligence](https://www.ceojuice.com/AI) - [What Our Clients Say](https://www.ceojuice.com/Clients) - [Problems We Solve](https://www.ceojuice.com/Processes) - [About CEO Juice](https://www.ceojuice.com/Home/About) - [Blogs](https://hub.ceojuice.com/blog) - [Support](https://www.ceojuice.com/Support) - [Resources](https://support.ceojuice.com/) - [Feedback](https://www.ceojuice.com/Feedback) - - - [Log In](https://www.ceojuice.com/Identity/Account/Login) # Juice news & info # 2021 NPS Awards Are Out! Posted by [Astrid Sloan](https://hub.ceojuice.com/blog/author/astrid-sloan) on Jan 8, 2022, 9:03:50 AM ![Astrid Sloan](https://app.hubspot.com/settings/avatar/d41d8cd98f00b204e9800998ecf8427e) - [Tweet](https://twitter.com/share) CEO Juice announces the winners of the NPS awards for 2021!   [![NPS2021LOGOS](https://hub.ceojuice.com/hs-fs/hubfs/NPS2021LOGOS.png?width=1825&name=NPS2021LOGOS.png)](https://ceojuice.com/nps/awards) Satmetrix, the company behind [Net Promoter Score](https://support.ceojuice.com/hc/en-us/articles/205122580), defines World Class Service as a NPS score of 70 or greater. CEO Juice is highlighting the top 10% of our clients using this system and the rare occurrence of a "Perfect Score". We have been calculating Net Promoter Scores for our clients since July 2010. In 2021, we sent over 2-million (2,275,960 to be exact) surveys with 216,313 actual responses from your customers ([details](https://www.ceojuice.com/dashboard/home/?action=nps-benchmarks-link)). We strongly believe a focus on improving customer satisfaction will have a dramatic impact on the success of our clients and help our industry in the transition away from paper. Our most popular survey process is after a service call, click [here](https://ceojuice.wistia.com/medias/xtl415xfl8)for a 12 minute overview (ID109). The average US company has a Net Promoter Score of 10 (yes, ten!). Given the NPS range of -100 to +100, a “Positive” score (NPS) above 0 is considered “Good”, 50+ is “Excellent,” and anything above 70 is considered “World Class.” (Satmetrix) Click [here](https://www.ceojuice.com/nps/awards)to see the list of all winners for 2021. Please note, not all companies wanted to share their name and there is a requirement of a minimum of 60 survey responses for the year. Contact [Juice](mailto:help@ceojuice.com)or subscribe to ID102 if you want to start sharing, the data will auto update.  For 2021, to qualify for Top Ten is an NPS of 96.0+ (for 2020 the top 10 was 97.6 and above). Award Definitions: [World Class winners](https://www.ceojuice.com/nps/awards/worldclass) [Juice Top 10 winners](https://www.ceojuice.com/nps/awards/top10) [A Perfect Score](https://www.ceojuice.com/nps/awards/perfectscore) Achieving a Perfect Score in customer satisfaction for an entire year is close to impossible. In 2020 no client had a perfect score with the minimum of 60 responses. In 2019 we had just ONE client with a perfect score for the year. We had one client who achieved a perfect score for 2-years in a row (2018-2019). Imagine asking over 1,000 customers to rate your service and getting every single one to rate you a 9 or 10 out of 10? You can see the scores by country and state [here](https://www.ceojuice.com/dashboard/home/?action=nps-benchmarks-link). This year we are partnering with [www.industryanalysts.com](http://www.industryanalysts.com) to talk to some of these award winners about what they are doing right to have such raving fans, email andy@industryanalysts.com if interested. Gary wants to remind you on his favorite NPS quote: "Reminder, the goal is not to have a high Net Promoter Score number, the goal is to have a bunch of raving fans as customers that makes it easy for your sales team to get more business. NPS just tells you how well you are doing!"   **\*    \*    \***   Share NPS Score with your customers: 1. Show your dynamic "certified" NPS score on your website like [here](https://www.ceojuice.com/Nps/CeoJuice) (requires ID230 subscription). ![Certified](https://hub.ceojuice.com/hs-fs/hubfs/Certified.png?width=155&name=Certified.png) 2. Include NPS award logo as signature block with a link to award details, get your logo [here](https://support.ceojuice.com/hc/en-us/articles/360052105072-NPS-Awards-ID102-#h_01EY23MD7B6M3V2JBZB9P5E2NM) (requires ID102 subscription). ![AwardsSignature](https://hub.ceojuice.com/hs-fs/hubfs/AwardsSignature.png?width=166&name=AwardsSignature.png)   **\*    \*    \*** Please provide feedback below or on our [LinkedIn Group](https://www.linkedin.com/feed/update/urn:li:activity:6619370209155383297). Topics: [NPS](https://hub.ceojuice.com/blog/topic/nps), [ID109](https://hub.ceojuice.com/blog/topic/id109) ### [All Posts](https://hub.ceojuice.com/blog/all) Filter Posts by Topic Select a topic AI AI Agents ATR ChatGPT Copilot Data Prep EUG Fraud Freight ID109 ID771 inbound marketing ITN NPS PowerBI SQL UPS ### Subscribe Here! ### Recent Posts ### Posts by Tag - [NPS (19)](https://hub.ceojuice.com/blog/topic/nps) - [AI Agents (12)](https://hub.ceojuice.com/blog/topic/ai-agents) - [ID109 (8)](https://hub.ceojuice.com/blog/topic/id109) - [ITN (4)](https://hub.ceojuice.com/blog/topic/itn) - [EUG (3)](https://hub.ceojuice.com/blog/topic/eug) - [AI (2)](https://hub.ceojuice.com/blog/topic/ai) - [ChatGPT (2)](https://hub.ceojuice.com/blog/topic/chatgpt) - [Data Prep (2)](https://hub.ceojuice.com/blog/topic/data-prep) - [inbound marketing (2)](https://hub.ceojuice.com/blog/topic/inbound-marketing) - [ATR (1)](https://hub.ceojuice.com/blog/topic/atr) - [Copilot (1)](https://hub.ceojuice.com/blog/topic/copilot) - [Fraud (1)](https://hub.ceojuice.com/blog/topic/fraud) - [Freight (1)](https://hub.ceojuice.com/blog/topic/freight) - [ID771 (1)](https://hub.ceojuice.com/blog/topic/id771) - [PowerBI (1)](https://hub.ceojuice.com/blog/topic/powerbi) - [SQL (1)](https://hub.ceojuice.com/blog/topic/sql) - [UPS (1)](https://hub.ceojuice.com/blog/topic/ups) See all CEOJUICE ™ A.I. FOR YOUR DEALERSHIP  |  3725 WELLBORN STREET SAN DIEGO, CALIFORNIA 92103  |  © 2018 ALL RIGHTS RESERVED. [Home](https://www.ceojuice.com/) |  [Artificial Inteligence](https://www.ceojuice.com/AI) |  [What Our Clients Say](https://www.ceojuice.com/Clients) |  [A.I. 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