--- title: A perfect score in customer satisfaction description: Perfect score in NPS image: https://hub.ceojuice.com/hubfs/NPS-survey.png --- [![Ceo Juice A.I. For Your Dealership](https://hub.ceojuice.com/hs-fs/hubfs/CEOJuice_February2019%20Theme/Images/Logo-1.png?width=210&height=58&name=Logo-1.png "Ceo Juice A.I. For Your Dealership")](https://www.ceojuice.com/) - [Artificial Inteligence](https://www.ceojuice.com/AI) - [What Our Clients Say](https://www.ceojuice.com/Clients) - [Problems We Solve](https://www.ceojuice.com/Processes) - [About CEO Juice](https://www.ceojuice.com/Home/About) - [Blogs](https://hub.ceojuice.com/blog) - [Support](https://www.ceojuice.com/Support) - [Resources](https://support.ceojuice.com/) - [Feedback](https://www.ceojuice.com/Feedback) - - - [Log In](https://www.ceojuice.com/Identity/Account/Login) [![Ceo Juice A.I. For Your Dealership](https://hub.ceojuice.com/hs-fs/hubfs/CEOJuice_February2019%20Theme/Images/Logo-1.png?width=210&height=58&name=Logo-1.png "Ceo Juice A.I. For Your Dealership")](https://www.ceojuice.com/) - [Artificial Inteligence](https://www.ceojuice.com/AI) - [What Our Clients Say](https://www.ceojuice.com/Clients) - [Problems We Solve](https://www.ceojuice.com/Processes) - [About CEO Juice](https://www.ceojuice.com/Home/About) - [Blogs](https://hub.ceojuice.com/blog) - [Support](https://www.ceojuice.com/Support) - [Resources](https://support.ceojuice.com/) - [Feedback](https://www.ceojuice.com/Feedback) - - - [Log In](https://www.ceojuice.com/Identity/Account/Login) # Juice news & info # A perfect score in customer satisfaction (2020) Posted by [Gary Lavin](https://hub.ceojuice.com/blog/author/gary-lavin) on Oct 8, 2020, 4:58:08 PM - [Tweet](https://twitter.com/share) Net Promoter Score (NPS) is the global standard for measuring customer satisfaction levels. It goes from negative 100 to positive 100. A positive 100 is the highest score possible. Like Gross Profit or Revenue it has to be quantified by time. Many of our clients can achieve a perfect score for a month but let's look at what's involved in getting a perfect score for a year or longer. The "How likely are you to recommend our company to a friend or colleague" question is a scale of zero to ten. As some people believe you can always do better and never score anyone a 10, raving fans (Promoters) are therefore people who score you a 9 or 10. People who don't like you and if asked would say negative things about your company (Detractors) are anyone who scores you a 6 or lower. A perfect score means every single response has to be a 9 or 10, no 8s or lower. ![NPS-survey](https://hub.ceojuice.com/hs-fs/hubfs/NPS-survey.png?width=300&name=NPS-survey.png) The NPS system does not take in to account the number of responses, if a dealer gets 5 responses in a month then statistically the chances of a perfect score are better then a dealer who gets 1,000 responses in a month. CEO Juice does not calculate NPS if there are less than 5 responses in a month. Last month (September 2020)  we had 53 clients (out of just under 400) who had a perfect score. The number of responses ranged from 5 to 43. This year to date we have 7 clients with a perfect score! (but not all will hit the 60 response threshold for the year) Last year we had just [1 client](https://www.ceojuice.com/nps/awards/perfectscore) who had a perfect score for the year. We also had one client who achieved a perfect score for 2 years in a row. You can see the scores [here](https://www.ceojuice.com/dashboard/home/?action=nps-benchmarks-link), stay tuned to see how the end of year scores look. We will again publish [awards](https://hub.ceojuice.com/blog/2019-nps-awards) for Net Promoter Score. We publish 3 awards, one for “[World Class Service](https://www.ceojuice.com/nps/awards/worldclass)” which Satmetrix defines as a NPS score of 70 or higher, the [Top Ten](https://www.ceojuice.com/nps/awards/top10) % of Juice clients and “A Perfect Score” if any dealers achieves it.     Topics: [NPS](https://hub.ceojuice.com/blog/topic/nps) ### [All Posts](https://hub.ceojuice.com/blog/all) Filter Posts by Topic Select a topic AI AI Agents ATR ChatGPT Copilot Data Prep EUG Fraud Freight ID109 ID771 inbound marketing ITN NPS PowerBI SQL UPS ### Subscribe Here! ### Recent Posts ### Posts by Tag - [NPS (19)](https://hub.ceojuice.com/blog/topic/nps) - [AI Agents (12)](https://hub.ceojuice.com/blog/topic/ai-agents) - [ID109 (8)](https://hub.ceojuice.com/blog/topic/id109) - [ITN (4)](https://hub.ceojuice.com/blog/topic/itn) - [EUG (3)](https://hub.ceojuice.com/blog/topic/eug) - [AI (2)](https://hub.ceojuice.com/blog/topic/ai) - [ChatGPT (2)](https://hub.ceojuice.com/blog/topic/chatgpt) - [Data Prep (2)](https://hub.ceojuice.com/blog/topic/data-prep) - [inbound marketing (2)](https://hub.ceojuice.com/blog/topic/inbound-marketing) - [ATR (1)](https://hub.ceojuice.com/blog/topic/atr) - [Copilot (1)](https://hub.ceojuice.com/blog/topic/copilot) - [Fraud (1)](https://hub.ceojuice.com/blog/topic/fraud) - [Freight (1)](https://hub.ceojuice.com/blog/topic/freight) - [ID771 (1)](https://hub.ceojuice.com/blog/topic/id771) - [PowerBI (1)](https://hub.ceojuice.com/blog/topic/powerbi) - [SQL (1)](https://hub.ceojuice.com/blog/topic/sql) - [UPS (1)](https://hub.ceojuice.com/blog/topic/ups) See all CEOJUICE ™ A.I. FOR YOUR DEALERSHIP  |  3725 WELLBORN STREET SAN DIEGO, CALIFORNIA 92103  |  © 2018 ALL RIGHTS RESERVED. [Home](https://www.ceojuice.com/) |  [Artificial Inteligence](https://www.ceojuice.com/AI) |  [What Our Clients Say](https://www.ceojuice.com/Clients) |  [A.I. Processes](https://www.ceojuice.com/Processes) |  [Blogs](https://hub.ceojuice.com/blog) |  [Support](https://www.ceojuice.com/Support) |  [Resources](https://support.ceojuice.com) |  [About CEO Juice](https://www.ceojuice.com/Home/About) |  [Contact Us](https://hub.ceojuice.com/contact) [![LinkedIn](https://hub.ceojuice.com/hubfs/CEOJuice_February2019%20Theme/Images/linkedin.png)](https://www.linkedin.com/company/ceo-juice) [![Twitter](https://hub.ceojuice.com/hubfs/CEOJuice_February2019%20Theme/Images/Twitter.png)](https://twitter.com/ceojuice) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Gary Lavin", "url" : "https://hub.ceojuice.com/blog/author/gary-lavin" }, "dateModified" : "2020-10-08T23:58:08.886Z", "datePublished" : "2020-10-08T23:58:08.000Z", "headline" : "A perfect score in customer satisfaction", "image" : [ "https://hub.ceojuice.com/hubfs/NPS-survey.png" ], "mainEntityOfPage" : { "@id" : "https://hub.ceojuice.com/blog/perfectscore", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://hub.ceojuice.com/hubfs/Logo-2.png" }, "name" : "CEO Juice" } } ```