Juice news & info

AI Agents are everywhere! If you followed OpenClaw news this week you can get a feel for what is possible. JuiceAIis a CoPilot agent (using large language models under the hood) trained on data we specified, it is designed to be able to answer the vast majority of our support tickets. This means that instead of relying on a general-purpose AI trained on broad public knowledge, we have pointed our agent to a specific dataset that we outlined and control. See ⁠here for where this started in 2024.
We think all support, including what our clients provide, will go in this direction!

CEO Juice announces the winners of the NPS awards for 2025!

There are 3 Awards 🥇 we give out each year to showcase client excellence. 257 clients were eligible* for awards this year, with 253 gaining at least 1 award, and 3 clients gaining all 3 awards! 🏆See the list of winners** for each award here:

Do you know what your company's NPS is?

In an ever changing industry, and a world where reputation travels faster than ever, understanding how your customers feel about you isn’t just nice to have - it’s essential! One of the simplest and most powerful ways to measure that is through your Net Promoter Score (NPS).

NPS, or Net Promoter Score, works by asking customers a single question:

"On a scale of 0 to 10, how likely are you to recommend our company to a friend or colleague?"

Responses are then categorized into three groups: 

• Promoters (9-10)
• Passives (7-8)
• Detractors (0-6)

The total score is calculated by subtracting the percentage of Detractors from the percentage of Promoters, resulting in a number between -100 and 100.

A strong NPS doesn’t just show satisfaction, it predicts loyalty and growth. Promoters stay longer, spend more, and tell others about you❤️. That’s why, at Juice, we’ve made it easy for our clients to track 📈and celebrate 🥇 their NPS results. 

Our clients can use our many surveys to get feedback and to activate NPS tracking with Juice, and use ID230 to share your scores on your own website. We encourage clients to share their results because great service deserves recognition! If you have a minimum of 60 survey responses, you are also eligible to be considered for a Juice NPS Award🏆which we announce in January every year. Make sure you're subscribed to ID102 to share your awards status on the Juice site, your site or your signature block.

Check out the results of the 2024 NPS Awards on our January 2025 blog.

It was just August of last year when I wrote my blog on Artificial General Intelligence.
At that time it seemed crazy, at least my family and team thought so. Back then Grok was not even a thing, now we have Grok 4 at the top of the AI charts and yesterday Musk says Grok 5 has more than 10% chance of achieving AGI. He defines AGI as...


What is the difference between AI and AGI and what does that mean for our industry?

CEO Juice is a collection of tools... 🛠

Using eAutomate without Juice tools is like buying a house with a great garden, but trying to cut your grass with scissors and relying on the rain to keep your plants watered. Sure, it's possible to get the work done and the garden will still be there at the end of the day, but as soon as you start investing in the right tools, you gain back the time to nurture those neglected flower beds and prune those rose bushes🌹.
It can take time to work out which tools you need to do the job most effectively, but before you know it, you have a next level garden AND the time to put your feet up and enjoy it! 🌱🧘‍♂️

Automation is the key to scaling a business and true automation can't exist without reliable data, and reliable integration of your various data sources. This is the future Juice sees and our tools are how we keep our customers on that automation train as it increases speed. 🚅👩‍🔧👨‍🔧

***

Some dealers use a couple of Juice tools, some use a lot of them, and some are Juice Power Users🏆.

Ask us what your Customer Engagement Index (CEI) is for the last 12 months for an easy way to see how much your company uses Juice tools. Your relative CEI will be a number between zero and one hundred.

AI tools are evolving at an exponential rate and making business processes more efficient. We see some clients implement these tools early while some wait. Copilot embeded in Power BI has just arrived! Are you testing it yet? 🤔
The faster these tools evolve the more risk there is in waiting, and your business could become so far behind that it feels impossible to catch up. 🏃‍♀🏃‍♂️

ChatGPT did not exist until November 2022, and Grok came online in March of 2024. In that short time, Grok has already surpassed ChatGPT in many areas. Meanwhile, Siri from Apple, which came out in 2010, is getting leapfrogged by everyone and is becoming irrelevant. Keeping up with the latest AI tech is quickly becoming important for all.

The Copilot integration with Power BI can help with data analysis, generating queries, and creating narrative visuals. It's also integrated with Microsoft Fabric, allowing users to analyze data across different Fabric workloads. 

In the evolving world of digital transactions, the GENIUS Act is a recent initiative aimed at streamlining how online payments are processed and protected.

Officially titled the Generating Enhanced National Infrastructure for User Security (GENIUS) Act, this legislation encourages innovation in payment technologies while enhancing and regulating cybersecurity standards and consumer data protections.

By setting clearer regulatory frameworks, the GENIUS Act has the potential to reshape how businesses and consumers interact in the digital economy.

In the last year all sorts of A.I. "Experts" and companies have come out of the woodwork, so much noise that it is hard to know what to focus on. I just came back from ECS in Scottsdale (great show) where AI was all over the agenda. However, I saw no clear plan for dealers, no when I get back to the office these are the steps. The industry needs a plan around AGI, which I believe is the biggest opportunity this industry has ever had.
Start by reading this very recent blog from Sam Altman at OpenAI, it is lengthy but a must read (excerpt above). ChatGPT did not exist 2 years ago, most of us use it daily now.

The simplest way to think of AI is automation. This is what CEO Juice has always done, our tag is "A.I. for your dealership". Artificial General Intelligence (AGI), sometimes called artificial super intelligence (ASI) is the next phase in the evolution of AI.

CEO Juice announces the winners of the NPS awards for 2024!

CEO Juice has always been virtual and never had a phone system. We go straight from emails or Chat to online meetings when needed. We try really hard to have great documentation to avoid tickets.