--- title: Q1 2021 news & releases description: Q1 development was mostly about ConnectWise integration expansion, DCA support, Dashboards and HP Amplify reporting. image: https://hub.ceojuice.com/hubfs/Next.png --- [![Ceo Juice A.I. For Your Dealership](https://hub.ceojuice.com/hs-fs/hubfs/CEOJuice_February2019%20Theme/Images/Logo-1.png?width=210&height=58&name=Logo-1.png "Ceo Juice A.I. For Your Dealership")](https://www.ceojuice.com/) - [Artificial Inteligence](https://www.ceojuice.com/AI) - [What Our Clients Say](https://www.ceojuice.com/Clients) - [Problems We Solve](https://www.ceojuice.com/Processes) - [About CEO Juice](https://www.ceojuice.com/Home/About) - [Blogs](https://hub.ceojuice.com/blog) - [Support](https://www.ceojuice.com/Support) - [Resources](https://support.ceojuice.com/) - [Feedback](https://www.ceojuice.com/Feedback) - - - [Log In](https://www.ceojuice.com/Identity/Account/Login) [![Ceo Juice A.I. For Your Dealership](https://hub.ceojuice.com/hs-fs/hubfs/CEOJuice_February2019%20Theme/Images/Logo-1.png?width=210&height=58&name=Logo-1.png "Ceo Juice A.I. For Your Dealership")](https://www.ceojuice.com/) - [Artificial Inteligence](https://www.ceojuice.com/AI) - [What Our Clients Say](https://www.ceojuice.com/Clients) - [Problems We Solve](https://www.ceojuice.com/Processes) - [About CEO Juice](https://www.ceojuice.com/Home/About) - [Blogs](https://hub.ceojuice.com/blog) - [Support](https://www.ceojuice.com/Support) - [Resources](https://support.ceojuice.com/) - [Feedback](https://www.ceojuice.com/Feedback) - - - [Log In](https://www.ceojuice.com/Identity/Account/Login) # Juice news & info # Q1 2021 news & releases Posted by [Sharon Stretton](https://hub.ceojuice.com/blog/author/sharon-stretton) on Apr 24, 2021, 11:39:05 AM - [Tweet](https://twitter.com/share) **First Quarter Updates** Q1 development was mostly about ConnectWise integration expansion, DCA support, Dashboards and HP Amplify reporting.![Next](https://hub.ceojuice.com/hs-fs/hubfs/Next.png?width=1082&name=Next.png) **New Processes** - [ID654](https://support.ceojuice.com/hc/en-us/articles/360052939651-ID654-Call-Placed-On-Hold-Awaiting-Customer-Reply-Overview-Sample)Call placed on hold awaiting customer reply - [ID769](https://support.ceojuice.com/hc/en-us/articles/360051003512-ID769-HP-Amplify-Reporting-Overview-Sample)HP Amplify Transactional and Managed Sales Report - [ID73](https://support.ceojuice.com/hc/en-us/articles/360058163491-ID73-HP-Amplify-Inventory-Report-Overview-Sample)HP Amplify Inventory Report - [ID620](https://support.ceojuice.com/hc/en-us/articles/360058164991-ID620-HP-Amplify-MIF-Report-Overview-Sample)HP Amplify MIF Report We are starting phase 2 to expand this reporting May 5th. **ConnectWise Integration Updates** - Added the option to insert companies into CW from eAuto, either at start or as needed for calls. - Added support for CW Manage site syncing. - Support for deposit based contracts - Additional support for syncing tickets with multiple bill codes. Adding support for "moving calls" with ID912 in Q2 As CW development is close to finalized we are moving on to AutoTask. **PowerBi Updates** - [ID771](https://support.ceojuice.com/hc/en-us/articles/360052982631)Power BI Service MIF & Profitability Dashboard. We added tech Productivity, tools to see what Covis has done, tools to review a tech's performance, burden rate checks. - [ID704](https://support.ceojuice.com/hc/en-us/articles/360051513171-ID704-The-Model-in-a-Power-BI-Dashboard-ID900-)Power BI Financial Performance Benchmarking (The Model) Power BI Dashboard, added the Bering McKinley (BMK) model. Let us know what other models you want. - Focus on allowing clients to build / customize their own dashboard with just the data they care about. We asked you where we go next on dashboards and the answer was our quarterly business review. Expect that in a dashboard in Q2, looking to add DCA data also so the rep can review that. **PBI Revision Updates** - [ID900](https://support.ceojuice.com/hc/en-us/articles/205123060-ID900-ID909-ID910-Financial-Benchmark-Model-Reporting-SBA-Overview-Sample)Adding Bering McKinley (BMK) Model for Managed IT. **DCA updates** - [ID968](https://support.ceojuice.com/hc/en-us/articles/360051885411)is our process to get emails into eAuto, regardless of source, email replies, emails from devices, 3rd party DCAs - Expanding support for HP Action Center Q2 focus is on predictive data. The DCA data we want to show in the QBR dashboard would include; - Equipment not under contract that could be using your toner - New competitive equipment - Equipment you are paying to have monitored by DCA but not on contract with you Note, we can only show data in the QBR if your DCA is connected to our tables via ID968 above. **Juice Website** We have one developer (Doug) full time rebuilding our site for most of Q1 and will continue well into Q2. Expect some cool updates in Q2. **See 2020 updates [here](https://hub.ceojuice.com/blog/2020)** Give us feedback in the comment section below please.   ### [All Posts](https://hub.ceojuice.com/blog/all) Filter Posts by Topic Select a topic AI AI Agents ATR ChatGPT Copilot Data Prep EUG Fraud Freight ID109 ID771 inbound marketing ITN NPS PowerBI SQL UPS ### Subscribe Here! ### Recent Posts ### Posts by Tag - [NPS (19)](https://hub.ceojuice.com/blog/topic/nps) - [AI Agents (12)](https://hub.ceojuice.com/blog/topic/ai-agents) - [ID109 (8)](https://hub.ceojuice.com/blog/topic/id109) - [ITN (4)](https://hub.ceojuice.com/blog/topic/itn) - [EUG (3)](https://hub.ceojuice.com/blog/topic/eug) - [AI (2)](https://hub.ceojuice.com/blog/topic/ai) - [ChatGPT (2)](https://hub.ceojuice.com/blog/topic/chatgpt) - [Data Prep (2)](https://hub.ceojuice.com/blog/topic/data-prep) - [inbound marketing (2)](https://hub.ceojuice.com/blog/topic/inbound-marketing) - [ATR (1)](https://hub.ceojuice.com/blog/topic/atr) - [Copilot (1)](https://hub.ceojuice.com/blog/topic/copilot) - [Fraud (1)](https://hub.ceojuice.com/blog/topic/fraud) - [Freight (1)](https://hub.ceojuice.com/blog/topic/freight) - [ID771 (1)](https://hub.ceojuice.com/blog/topic/id771) - [PowerBI (1)](https://hub.ceojuice.com/blog/topic/powerbi) - [SQL (1)](https://hub.ceojuice.com/blog/topic/sql) - [UPS (1)](https://hub.ceojuice.com/blog/topic/ups) See all CEOJUICE ™ A.I. FOR YOUR DEALERSHIP  |  3725 WELLBORN STREET SAN DIEGO, CALIFORNIA 92103  |  © 2018 ALL RIGHTS RESERVED. [Home](https://www.ceojuice.com/) |  [Artificial Inteligence](https://www.ceojuice.com/AI) |  [What Our Clients Say](https://www.ceojuice.com/Clients) |  [A.I. Processes](https://www.ceojuice.com/Processes) |  [Blogs](https://hub.ceojuice.com/blog) |  [Support](https://www.ceojuice.com/Support) |  [Resources](https://support.ceojuice.com) |  [About CEO Juice](https://www.ceojuice.com/Home/About) |  [Contact Us](https://hub.ceojuice.com/contact) [![LinkedIn](https://hub.ceojuice.com/hubfs/CEOJuice_February2019%20Theme/Images/linkedin.png)](https://www.linkedin.com/company/ceo-juice) [![Twitter](https://hub.ceojuice.com/hubfs/CEOJuice_February2019%20Theme/Images/Twitter.png)](https://twitter.com/ceojuice) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Sharon Stretton", "url" : "https://hub.ceojuice.com/blog/author/sharon-stretton" }, "dateModified" : "2021-04-24T19:25:14.699Z", "datePublished" : "2021-04-24T18:39:05.000Z", "headline" : "Q1 2021 news & releases", "image" : [ "https://hub.ceojuice.com/hubfs/Next.png" ], "mainEntityOfPage" : { "@id" : "https://hub.ceojuice.com/blog/q12021", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://hub.ceojuice.com/hubfs/Logo-2.png" }, "name" : "CEO Juice" } } ```