Detailed system requirements for installing our software process engine CORE are here. Essentially we need a server operating system but not a high performance box, ideally a dedicated system we can reboot without much notice (reboots are rare, once or twice a year and we always ask permission). Don’t buy anything new without walking us through what you already have in place.
We can run in two modes. Typically 20% of what we do is create alerts, 80% is validating the data and sharing the Best Practice way to do something. In this scenario when we send an email saying "this part did not meet warranty" and your parts person does not feel that information is accurate, we would connect to the "juicebox", validate the data and respond to the parts person. There are also many alerts that require "Custom Properties" be set up and configured, we also have many Crystal and SQL Server reports available that we would install and configure when requested by your user.
Our clients are some of the largest Managed Service Providers on the planet, they take security very seriously and we do too. See this post on our Security Processes.
STANDARD MODE
We install LogmeIn on our "juicebox" and have 24X7 access to this box. See this link if you are not comfortable with this or don't know us.
The LogMeIn client can also be disabled by your IT and just turned on when we email for access.
SECURE MODE
For clients that do not want us to have access, we can connect to the "juicebox" via a GoToMeeting or other tool.
See this link for a debate on whether the access is worth the risk.
NOTE: Our pricing assumes we have a LogMeIn connection, we charge a 20% premium for clients who want us to connect via desktop sharing.
Also NOTE: We require remote access if you want to be a beta tester.
If giving us LogMeIn access click here
If starting us without LogMeIn access click here
If on ECi Hosted click here
Email help@ceojuice.com with any questions.