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Version 2024.01.31
Current Version Updates:
- Added Average Parts Cost per Call in 'Tech Productivity' report sections
- Added 'Exclude / Include Travel' slicer in tech analytics section landing page
- Added 'Daily Carry Over Calls' report under Service Reports
- Decommissioned 'Daily Carry Overs' and replaced with 'Daily Call Load' Report
- Added 'Call Type Analysis' report under Service Reports
- Simplified functionality in 'Custom Reports'
- Added 'Reschedules vs Incomplete Calls' Report
- Added missing KPIs to 'Custom Reposts' dynamic parameters
- Added 'Call Type filters' to the 'Tech / Team Comparison' report page
- Added 'Service Reports by Rolling Months (for Dashboards & Metrics in PBI service)'
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