Juice news & info

There are a lot of new AI experts out there right now, offering advice without a clear path forward. At CEO Juice, we're hoping to make things a little simpler. Here's how we've evolved and where we're headed.

This blog post is for office technology dealers who are already thinking about what comes after hardware. If you're curious about selling AI but not sure where it fits in your business, start with Gary's introduction to AI agent resale. It explains the opportunity in plain terms and why now is the right time to act.

If you've already read that and you're ready to get into the detail of how to actually build and deploy AI agents at scale using Microsoft's platforms, this post is your next step. If it still feels like a world away, bookmark this and come back when you're ready. The detail below covers the three main Microsoft paths and how to use them to scale your business.

I hear it constantly now. "We want to deploy an AI agent." Great. What data does it have access to?

The answer I usually get back sounds something like this. "Most of it is in e-automate, some policies are in a folder somewhere, our service knowledge is basically with our senior tech who has been here for fifteen years, and the rest is in people's heads."

If you are a dealer owner or sales VP, it is coming up on the end of the month. You are probably wondering where your numbers are at. Perhaps you don't use eAutomate much so you would ping your CFO. Have you thought about just asking your data? Just go to app.powerbi.com, click Copilot and type or dictate your question.

 Imagine going into your largest customer and showing the CEO an AI Agent that they could ask questions of. Show me my most profitable customers, show me my least profitable customer. Show me the products I make the most money on, show me where I'm losing money etc.

AI Agents are everywhere! If you followed OpenClaw news this week you can get a feel for what is possible. JuiceAIis a CoPilot agent (using large language models under the hood) trained on data we specified, it is designed to be able to answer the vast majority of our support tickets. This means that instead of relying on a general-purpose AI trained on broad public knowledge, we have pointed our agent to a specific dataset that we outlined and control. See ⁠here for where this started in 2024.
We think all support, including what our clients provide, will go in this direction!

It was just August of last year when I wrote my blog on Artificial General Intelligence.
At that time it seemed crazy, at least my family and team thought so. Back then Grok was not even a thing, now we have Grok 4 at the top of the AI charts and yesterday Musk says Grok 5 has more than 10% chance of achieving AGI. He defines AGI as...


What is the difference between AI and AGI and what does that mean for our industry?

AI tools are evolving at an exponential rate and making business processes more efficient. We see some clients implement these tools early while some wait. Copilot embeded in Power BI has just arrived! Are you testing it yet? 🤔
The faster these tools evolve the more risk there is in waiting, and your business could become so far behind that it feels impossible to catch up. 🏃‍♀🏃‍♂️

ChatGPT did not exist until November 2022, and Grok came online in March of 2024. In that short time, Grok has already surpassed ChatGPT in many areas. Meanwhile, Siri from Apple, which came out in 2010, is getting leapfrogged by everyone and is becoming irrelevant. Keeping up with the latest AI tech is quickly becoming important for all.

The Copilot integration with Power BI can help with data analysis, generating queries, and creating narrative visuals. It's also integrated with Microsoft Fabric, allowing users to analyze data across different Fabric workloads. 

In the last year all sorts of A.I. "Experts" and companies have come out of the woodwork, so much noise that it is hard to know what to focus on. I just came back from ECS in Scottsdale (great show) where AI was all over the agenda. However, I saw no clear plan for dealers, no when I get back to the office these are the steps. The industry needs a plan around AGI, which I believe is the biggest opportunity this industry has ever had.
Start by reading this very recent blog from Sam Altman at OpenAI, it is lengthy but a must read (excerpt above). ChatGPT did not exist 2 years ago, most of us use it daily now.

The simplest way to think of AI is automation. This is what CEO Juice has always done, our tag is "A.I. for your dealership". Artificial General Intelligence (AGI), sometimes called artificial super intelligence (ASI) is the next phase in the evolution of AI.

CEO Juice has always been virtual and never had a phone system. We go straight from emails or Chat to online meetings when needed. We try really hard to have great documentation to avoid tickets.