Juice news & info

In these uncertain times as we all hold our breath to see what happens with the Coronavirus it can be tough to stay focused. With most offices closed and everyone working from home people can get distracted and just listen to all the bad news daily. With no knowledge on when we can get back to normal the Juice team wonders if now might be a good time for some housekeeping, keeping employees productive while working from home.

Our process can generate a lot of emails, some can slip through the cracks, some can be overload and some can be really important. An email inbox is not the best place to sort these so we are offering you the option of Tasks.

CEO Juice announce the winners of the NPS awards for 2019!

See the 2020 awards here. We also give you this view of all clients. Click here for more.

CEO Juice tracks customer satisfaction levels for the majority of large dealers in North America using Satmetrix's Net Promoter Score. Last year we sent 2,345,164 survey requests and received 227,237 responses. We survey after every service call as part of the process to close the call, typically people respond when things went really well or really badly.

We added an About section to your profile when you log in to our www.ceojuice.com site (admins only), where you can tell us what software you use for CRM, Ticketing, Marketing etc.

Our ID890 process will sync meters and service calls for equipment not serviced by you, we have been asked to expand that to allow dealers to search for partners to service their ShipOuts. We added a new section under Profile called About, where you can let us know what manufacturers you service, what states you cover and whether or not you would want to share your Net Promoter Score with potential ITT partners. Note you must be logged in to see NPS scores and you can only see others as long as you are sharing yours.

We are building out a new process to help our clients manage equipment orders. From letting sales see where their order is at to auto generating the related service calls and auto changing the equipment order status. Your feedback is needed!

We are currently finishing up ID922 - Related Items and need your feedback on configuration rules.

One of the new processes we are looking to implement is around tracking & fixing incorrect customer addresses that result in a charge from UPS (or Fedex) for address correction of $13.40 per shipment. Aside from our cost to build and implement this we would have to pay a 3rd party for the validation data. This looks to be about $600 per client per year or $24k for our roughly 400 clients. Based on our feedback so far, clients are seeing UPS correction charges over $600 per month.

The early bird registration for the 2019 EUG is open. We are big fans of the EUG and highly recommend you attend. There will be 18 of the Juice team at this year's meet. Last year was the largest EUG meet ever with over 300 attendees. Please log into the EUG website, http://eug.digitalgateway.com/. After you sign in, the lower right corner will show the Calendar section and you can click on the EUG Annual meeting.